Notes on legal efficiency from someone who automated his own practice before advising anyone else's: what the work should cost, where the wasted time hides, and how to tell whether a job was done right.
Once you know what right looks like, and where the wasted time hides, you can never be sold the difference again.
Nobody who bills by the hour is incentivized to make the work move faster. The one person whose interests point at efficiency has been trained to treat legal as a black box.
It wasn't the technology. Every firm has access to the same tech. It was knowing which workflow to drop, which to automate, and what good looks like when a model produces a draft.
A scoped diagnostic, priced before it starts, with your real workflow on the table. You'll deal with Damian directly. Tell him where it's stuck, and he'll come back to you with scope and a number.